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Melbourne Transport Ticketing Kiosk Rollout

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Melbourne Transport Ticketing Kiosk Rollout

To improve passenger flow and reduce congestion at ticket counters, the Melbourne Metro Transit Authority partnered with NewTouch to implement a modern ticketing kiosk solution across major stations. Peak-hour queues had created delays and commuter frustration. NewTouch deployed rugged ticketing kiosks equipped with QR scanning, payment integration, and real-time transport

  • Client Name: Metro Transit Authority
  • industry: Transportation & Mobility
  • Location: Melbourne, VIC
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The Challenge
Passengers experienced long queues at ticket counters during peak travel times, creating delays and congestion.
The Solution
NewTouch installed ticketing kiosks with QR scanning and payment integration to streamline ticket purchasing and commuter flow.
Hardware Deployed
Ticketing & Transport Kiosks QR & barcode scanners Secure payment terminals Remote monitoring software
Deployment Scope
20 kiosks deployed Installed across 8 major stations Integration with transport ticketing system
Results
Reduced queue congestion Faster ticket purchasing process Lower staffing demand Improved commuter experience

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