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Smart Self-Service Solutions for Patient Experience

Healthcare providers are adopting self-service kiosk solutions to improve efficiency, reduce wait times, and enhance patient experience.
NEWTOUCHdelivers industrial-grade healthcare kiosks in Australia, designed to streamline patient flow, automate administrative tasks, and support digital healthcare services.

Key Applications

Patient Check-In & Registration

• Appointment check-in
• Patient detail updates
• Medicare / insurance verification

Queue Management

• Digital queue systems
• Wait time display
•Service flow optimisation

Wayfinding & Navigation

• Interactive hospital maps
• Department search
• Visitor guidance

Payments & Administration

• Bill payments
• Form submission
• Document scanning

Pharmacy & Pickup Stations

• Prescription collection
• Contactless pickup
• Order notifications

Why Healthcare Providers Use Kiosks

Reduce wait times and improve patient flow
Lower administrative workload
Improve data accuracy with direct input
Enhance patient experience
Support contactless services

Designed for Healthcare Environments

Our kiosks are built for reliable use in medical settings:

Industrial-grade hardware
Easy-to-clean surfaces
High-resolution touchscreen displays
Secure system integration
Custom workflows to suit healthcare systems

Healthcare Trends Driving Adoption

Self-service kiosks are becoming standard in hospitals, clinics, and medical centres.

Increasing demand for digital patient services
Growing need to reduce frontline workload
Shift toward contactless and self-service interactions
Focus on improving patient experience and efficiency

Hospital Case Studies

– Self-service patient check-in kiosks – Integrated hospital systems

– Wayfinding touchscreen solution – Multi-site rollout covered all building levels and entrances

Hospital Project photos:

Sydney children's hospital

Footscray hospital Check-in

Medicare Card Check-in Kiosk

New Footscray Hospital

Sunshine Hospital

Epworth Hospital

Hospital Wayfinding

Westmead children's hospital

Footscray hospital

Looking to improve patient experience and operational efficiency?

Talk to our team about a customised healthcare kiosk solution.