The new New Footscray Hospital in Melbourne, developed by Western Health, represents one of the most advanced healthcare facilities in Victoria, Australia.
To support the hospital’s vision of delivering modern, patient-centric healthcare, NEWTOUCH supplied a comprehensive network of interactive self check-in kiosks and digital wayfinding systems across the facility.
The solution helps thousands of patients and visitors navigate the hospital, register appointments efficiently, and access critical information without delays.
· Patient Self Check-In Kiosks
· Interactive Wayfinding Touchscreen Kiosks
· Large-format Digital Wayfinding Displays
Improve patient flow, reduce reception congestion, and provide intuitive navigation for a large hospital campus.
The Challenge:
Modern hospitals are complex environments. Visitors often face difficulties such as:
• Finding the correct department or clinic
• Long queues at reception desks
• Language barriers for international patients
• Navigating large multi-building facilities
With thousands of daily visitors expected, Western Health needed a digital solution that could:
· Streamline patient check-in
· Reduce administrative workload
· Improve visitor navigation
· Deliver a modern digital hospital experience
NEWTOUCH designed and delivered a fully integrated digital kiosk ecosystem tailored for healthcare environments.
Patients arriving at the hospital can quickly check in for appointments using touchscreen self-service kiosks.
Key features include:
• Appointment confirmation
• Patient identification and registration
• Integration with hospital management systems
• Fast and simple touchscreen interface
This significantly reduces wait times and allows staff to focus on patient care rather than administrative tasks
Large interactive wayfinding kiosks are strategically placed throughout the hospital to help visitors easily find their destination.
Users can:
• Search for departments, clinics, or doctors
• View interactive maps of the hospital
• Get step-by-step navigation guidance
• Locate amenities such as pharmacies, cafés, and restrooms
The system is designed to be intuitive even for first-time visitors.
Medical-grade touchscreen solutions
Custom industrial kiosk design
Seamless system integration
High-reliability hardware for 24/7 environments
Full customization for healthcare workflows
Ongoing support capability
The deployment of NEWTOUCH kiosks has significantly improved the hospital’s digital infrastructure.
Discover how NEWTOUCH can help your hospital implement interactive kiosks, digital wayfinding systems, and self-service healthcare solutions.
