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Sunshine Hospital Self Check-In Kiosk Deployment

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Sunshine Hospital Self Check-In Kiosk Deployment

Sunshine Hospital partnered with NewTouch to modernise its patient registration process and improve operational efficiency. The facility faced significant congestion during peak hours, with manual check-in procedures creating long queues and increasing administrative workload. NewTouch designed and deployed a network of self-service check-in kiosks integrated directly with the hospital’s patient

  • Client Name: Sunshine Hospital Network
  • industry: Healthcare
  • Location: Sydney, NSW
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The Challenge
The hospital experienced long patient queues and registration delays during peak hours. Manual check-in processes increased staff workload and caused congestion in waiting areas.
The Solution
NewTouch deployed self-service check-in kiosks integrated with the hospital’s patient management system, allowing visitors to register quickly and securely.
Hardware Deployed
Indoor Self-Service Kiosks RFID & Medicare card scanners Thermal receipt printers Industrial touchscreen displays
Deployment Scope
12 kiosks installed Emergency & outpatient departments Deployment completed within 6 weeks
Results
40% reduction in patient wait times Improved patient flow and experience Reduced administrative workload Increased operational efficiency

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